Refund, Cancellation & Kit Delivery Policy
Transparent rules for a smooth learning journey. Please read carefully before enrolling.
1. Product Structure
All courses at Thunder Institute are offered as a single bundled product, which may include:
Course access (live and/or recorded classes)
Training kit(s), where applicable
2. Payment Options
Full Payment: Pay the full course fee at once using UPI, Credit Card, Debit Card, or Net Banking.
EMI Payment: Available only on eligible Credit / Debit Cards, subject to Razorpay and issuing bank terms.
Partial payments are not available.
3. Refund Eligibility
Refund requests are accepted within:
*Whichever is earlier from both days...
4. Training Kit Dispatch & Delivery
Training kits are dispatched only after the refund window closes. Dispatch subject to logistics and course schedule.Some courses may involve multiple kit deliveries at different stages. Delivery timelines may therefore vary based on the course curriculum and training progress.Students must provide a complete and accurate delivery address with valid contact details.
If a delivery fails due to incorrect address, unreachable phone number, or student unavailability, re-delivery may be attempted.If three (3) consecutive delivery attempts fail due to student-side reasons, Thunder Institute reserves the right to:suspend further delivery attempts, orrequire the student to bear additional re-dispatch charges, orcancel kit delivery without any refund.
5. Post-Refund Window
Once the refund window closes:
Course becomes non-refundable and non-cancellable
Training kits are non-returnable and non-exchangeable
6. Refund Processing
Approved refunds are processed only through the original payment method via Razorpay.Refunds are typically completed within 7–10 working days after approval.
7. EMI-Specific Note
If an approved refund is requested within the refund window:EMI transactions will be cancelled or reversed as per Razorpay and bank policiesThunder Institute is not responsible for bank-side processing timelines.
8. General Conditions
Failure to attend classes, inactive participation, or non-usage of content does not qualify for a refund.Delivery delays caused by logistics partners, natural events, or student-side issues do not affect refund eligibility.Thunder Institute reserves the right to reject refund requests that violate this policy.Enrollment in a course implies full acceptance of this policy.
💥 Quick Summary
- 🕒 Refund allowed within 3 days of class start or 30 days from enrollment whichever comes first.
- 📦 Training kits are dispatched only after the refund window closes. (if applicable).
Student FAQ
Common questions answered simply1. Is there a refund option?
Yes. You can request a refund within 3 days from the official class start date, or within 30 days from enrollment (whichever comes first).After this period, no refund requests are accepted.
2. What if I don’t attend classes?
Not attending classes, joining late, or being inactive does not qualify for a refund.Refund eligibility is time-based, not usage-based.
3. Can I cancel after 3 days?
No. Once the 3-day refund window closes, the course becomes non-refundable and non-cancellable.
4. When will I receive my kit?
Training kits are dispatched after the refund window closes.Dispatch are sent as per the course curriculum and training stage.
5. Cancel within refund period?
a. Your refund will be processed as per policy.b. No training kit will be dispatched.
6. I have uploaded Wrong delivery address? do I have to pay?
Students must provide a complete and correct address with a valid mobile number.If delivery fails due to student-side issues (wrong address, unreachable phone, absence):Re-delivery may be attempted.If 3 consecutive delivery attempts fail, Thunder Institute may stop further delivery or ask for re-dispatch charge
7. What if my kit is damaged?
Kits are non-returnable and non-exchangeable.At the time of delivery, you must record a clear unboxing video showing:a. sealed packageb. opening of the boxc. items inside⚠️ Damage or missing-item complaints are considered only if an unboxing video is shared.Final resolution depends on delivery partner verification.
8. Can I get a replacement without an unboxing video?
No. Without an unboxing video recorded at the time of delivery, damage or missing-item claims cannot be accepted.
9. Are kits returnable?
No. Once dispatched, training kits are non-returnable and non-exchangeable.
10. What payment methods are available?
Payments can be made using UPI, Credit Cards, Debit Cards, and Net Banking. EMI is available on eligible Credit/Debit Cards, subject to Razorpay and issuing bank terms. Partial payments are not available.11. What happens if I choose EMI and cancel?
If you cancel within the refund window:EMI will be cancelled or reversed as per Razorpay and bank policies.Processing time depends on the bank.
12. How will refunds be processed?
- Refunds are processed only to the original payment method.
- Typical processing time is 7–10 working days after approval.
13. Does enrolling mean I accept these rules?
Yes. Enrollment in any Thunder Institute course means you agree to and accept this refund and kit policy.
Need help?
Please contact the Thunder Institute support team before enrolling.